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Thursday, November 15th 2012

8:55

Follow-up on Sinner Customer Service

By Gordon Koppang 

After many complaints about Sinner’s shoddy email correspondence, Arjen Van Dam has been dismissed. Harma de Vries and Harry Lieben have taken over customer service and have begun cleaning up Arjen’s mess. Already there are signs of life coming from the computers at Sinner Bikes. I received an email from Harry!

I wish to make clear that I have never tried to communicate with Sinner by phone. I left all the phone calls to Anno Bylsma, the importer who brought my bike into Canada. Anno’s first language is Dutch, so he is obviously better qualified to talk to Sinner on the phone than I am. Paul Riggs owns a Sinner velomobile. Despite having to call Holland in the middle of the night (Australian time) Paul tells me that he received excellent telephone service from Harma (Mrs. de Vries) even before Arjen was dismissed. On November 5, 2012 Paul sent me this message: “Harma has really improved things since she has taken over customer service. She replies to emails promptly and actually sends stuff out! The improvement is massive.” In the interest of fairness, Paul asked me to post his favourable comments about the good service he has received. 

I’m certainly willing to turn the page and start again with Harry and Harma. I’m daring to hope Harry will answer my Rohloff questions. Wish us luck.
1 Comment(s).

Posted by samjohn4810:

I’m certainly willing to turn the page and start again with Harry and Harma. I’m daring to hope Harry will answer my Rohloff questions.

This comment has been moderated by the blog owner

Monday, March 25th 2013 @ 8:29